Use this directory to access support services. If you believe you are in immediate danger from your ex-partner apply for a family violence restraining order.
Once you are through to the Emergency Services, you may be asked:
If you have a hearing or speech impairment and your life or property is in danger, you can contact police, fire or ambulance on 106.
A telephone service for confidential counselling support, and referral options for people impacted by domestic or family violence or sexual assault. Web Chat is also available.
Hours: 24 hours a day, 7 days a week.
Rivervale WA
For victims-survivors of family violence and/or sexual assault who are Aboriginal or Torres Strait Islander peoples or whose partner or children are Aboriginal or Torres Strait Islander peoples.
Hours: 8:30am – 5:00pm Monday – Friday, open till 7pm Thursday.
A free service for Victim-survivors of FDV to be allocated a case manager who provides a support plan for safety needs, legal matters and other educational or referral services.
Hours: 8:30am to 4:30pm, Monday – Friday.
Email: To contact visit https://www.ato.gov.au/About-ATO/Contact-us/
The Australian Tax Office can assist with providing support to people during crisis events and difficult times including when people are experiencing family and domestic violence and financial hardship.
A telephone helpline for professional counselling, support mediation and training services.
Hours: 24/7 online booking service
Help with family payments, such as Family Tax benefit, Child care subsidy and Parental Leave pay.
Hours: 8am to 8pm
Email: via online forms
Location: Ground Floor, 445 Hay Street, PERTH 6000 (Office hours: 9.30am-12.30pm Mon-Thurs)
Description: Circle Green provides specialist legal services in employment, workplace discrimination, residential tenancy law, family and domestic violence, and humanitarian services aimed at assisting people who are otherwise disadvantaged in their access to legal services.
Hours: (9.30am – 3.30pm Mon-Fri)
Email: cclswa@cclswa.org.au
CCLSWA ensures people in Western Australia are treated fairly in the financial marketplace by providing free, confidential legal advice to individuals on credit, debt and consumer law issues through a Telephone Advice Line.
Hours: 9am – 4pm (Mon-Fri)
Email: administrator@communitylegalwa.org.au
Location: 33 Moore Street, East Perth, WA 6004
Community Legal centres offer help on legal matters for people who are ineligible for legal aid and who are unable to afford the services of a private lawyer.
Email: via online forms
Location: Level 2, Gordon Stephenson House, 140 William Street, Perth
Description: Consumer Protection can help consumers with information on their rights when shopping, conciliation for disputes, product safety information, tenancy issues and more.
Hours: open office hours (8.30 – 4.30 pm) Monday to Friday
Information and counselling service for people in urgent need including escaping domestic violence. Crisis care can also refer to Emerency accomodation refuges in Western Australia.
Hours: 24 hours a day, 7 days a week.
Email: bdm@justice.wa.gov.au
Location: Level 10, 141 St George’s Terrace, Perth, WA 6000
The Registry creates and preserves records of Western Australian births, deaths, marriages and changes of name.
Hours: 8.30-4.30 (Mon-Fri)
A free call service that provides referral to local emergency relief and food providers, including support for essential bills, medical and housing.
Hours: 9am – 5pm Monday to Friday
Email: Via online contact form
Entrypoint Perth is a free and voluntary assessment and referral service assisting people who are homeless or at risk of homelessness in Western Australia to access accommodation and support options.
Hours: Monday – Friday 9:00am – 7:00pm
Saturday: 9:00am – 5:00pm
The Financial Counselling Network is a partnership of not-for-profit community service organisations and local government across the Perth metropolitan region. They provide advice, assistance and education to people at risk or and experiencing financial hardship.
Email: fclc@fremantle.wa.gov.au
Location: Level 1, Suite 31 Fremantle Malls, 35 William Street, Fremantle WA 6160
Fremantle Community Legal Centre provides a range of legal and non-legal services to low-income members of the local community.
Hours: 9am – 4pm Mon-Fri
Email: admin@gosclc.com.au
Location: Gosnells Community Lotteries House Suite 1, 2232 Albany Hwy Gosnells WA 6110
The GCLC promotes basic human rights, including housing, income, equality, freedom, and dignity, by a variety of support services to resolve legal, economic, or social issues.
Hours: 9.30am-4pm Mon-Fri
Services guide for people experiencing homelessness to find emergency accommodation, Centrelink assistance, Counselling and essentials.
Email: Generalenquiries@communities.wa.gov.au
Location: Fremantle, WA
Affordable housing provider, including rentals and assistance in home ownership.
Legal Aid WA offers free or low-cost legal services to the community. They can help if you have questions about the law if you are going to court, or if you need advice on a legal problem.
Hours: 9am – 4pm
Weld Square Park
Provides freshly prepared free meals
Hours: 1.30pm , Monday – Friday
Kalgoorlie
Specialised family violence services and support, including advocacy, safety planning, assistance, creche, legal support, men’s healing and cultural healing.
Hours: Unspecified
Counselling and information for men experiencing FDV or who are concerned about their own behaviour.
Hours: 24 hours a day, 7 days a week
Support for men and boys dealing with family and relationship difficulties and are concerned that their behaviour hurts people they care about.
Hours: 24 hours a day, 7 days a week
Mobile Foodbank takes food to people who need it in the Perth metro area. You will need a referral from The Emergency Relief and Food Access Service (1800 979 777).
Hours: Visit the foodbank website for a list of locations and hours
Mirrabooka WA
Valuable support services, financial counselling, legal support, and wellness activities help create friendships.
Hours: 8:30am – 5:00pm Monday – Friday, open till 7pm Thursday.
Email: Offer live chat or an online form
Advice regarding debt and financial counselling. Including information on financial abuse.
Hours: 9.30am – 4.30pm
Get advice on financial counselling and how to manage Centrelink debt, such as disputing or waving debt or arranging manageable repayments.
Hours: 9.30am – 4.30pm
Tuart Avenue, Mandurah
Provides meals and support for individuals and families.
Hours: 9:30am to 1pm, Monday to Friday.
Email: petsincrisis@rspcawa.org.au
The Pets in Crisis program is a free service providing a temporary home for pets whose owners are experiencing family and domestic violence. Pets are placed in a loving foster home for up to three months while their owner seeks refuge or temporary accommodation of their own. The service is available via a referral from a caseworker only.
Counselling and support services for individuals, families and communities, including family dispute resolution (mediation).
Hours: Unspecified
Email: connecting@ruah.org.au
Safe at Home provides case management and outreach services to women and families who have experienced, or are currently experiencing, family and domestic violence. The team will work alongside women to ensure their immediate safety, and will then provide longer term support focused on the needs of the individual and their personal experience of family and domestic violence.
Outreach services to provid hot food and beverages for breakfast, and dinner.
Hours: From 8am, at the Supreme court gardens, and 8:30am from Wellington square
and/or Evening Street Outreach Service – provides hot meals in various locations in Perth
Services Australia is an Australian Government website that can assist with Information, referrals and support for people affected by family and domestic violence.
Free services to people affected by sexual violence.
Home visitations to provide food, material aid, budget advice, utility bills support, advocacy issues as well as friendship and support.
Hours: 9:00am to 1:00pm, Monday – Friday
Find support contacts for women and families facing domestic violence
Find services and resources, including services specific to CALD (culturally and linguistically diverse) people; People of diverse sex, sexuality and gender; Aboriginal and Torres Strait Islander people; and Children and young people.
Email: forms@goodshep.org.au
Supporting women and girls experiencing abuse and disadvantage. Good Shepherd provides services and support in the areas of family and domestic violence, financial insecurity and youth experiencing disadvantage.
Translating and Interpreting Service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
Hours: Unspecified
Free confidential support for women experiencing family and domestic violence, including counselling, mediation, advocacy and emergency financial relief (9220 1255) for the cost of food and small bills.
Hours: 8:30am to 4:30pm, Monday to Friday.
The WA Council of Social Service lists emergency accommodation, support and legal services, food parcels, and vouchers for women facing family and domestic violence.
Merriwa
Family violence services including for financial abuse, mental health and alcohol and other drug counselling programs. Suitable for teens, parenting and peer support.
Hours: Unspecified
Telephone support for women experiencing family and domestic violence, including help to talk with police, some child related services and referal to Emerency accomodation at refuges.
Hours: 24 hours a day, 7 days a week.
Phone: Refuge Site 1 (08) 6556 2430
Phone: Refuge Site 2 (08) 6556 2402
Location: Shelley, Perth WA
Description: Zonta House Refuge Association is a specialist service that provides safety, essential relief and support to women who have experienced family and domestic violence (FDV). The focus is on delivering high quality, innovative services to prevent and reduce family and domestic violence, providing intervention opportunities and support services to assist in the recovery of women and children who have experienced FDV.
